How To Develop And Manage a High Performance Team

Illona McLay, Business Coach (www.illonamclay.co.uk)

Friday 9th, Saturday 10th September 2022 - Jury's Inn, Inverness

2 DAY PRACTICE MANAGER COURSE

9.30am - 5.00pm each day (includes lunch and refreshments)

Aims:

My aim is to help PMs, Dentists, Head Nurses, Admin Staff and anyone in a people management role understand who they are, what their management style is, and how to be effective in their role. 

I will give them tools and strategies to help them understand the types of people in their team, what motivates them, and how to work in harmony with them. Building confidence and inspiring these members of staff to develop their role will enhance the performance of the whole team.

Course Features:

• Personality Profiling
• Management Style
• Roles and Expectations
• Gap Analysis
• Coaching Skills Development
• Team Engagement
• Performance Management
• Role in Complaints Handling
• Challenging Conversations
• Recruitment and Retention of Staff

HDP GDPs - £295 discounted price that applies to practice               

Non HDP Members - £355

Your place on the course will be confirmed when payment is received

"The course helped me in so many ways and made me realise a lot about myself and my current situation. I loved the course and met some amazing people that I know will a great support if needed."

To book your place on this course email im@illonamclay.co.uk or phone 07510 307716

** In association with Highland Dental Plan Ltd**